Ever since bbPress rebooted as a plugin people have started to use it more and more again in live situations again. One of those examples is Pippin Williamson‘s support forum where it’s being used to provide support for the very popular Easy Digital Downloads plugin. Pippin explains in great detail how you can use bbPress by adding a few extra plugins to provide for a perfect support forum.
One thing that stood out for me in his post was his introduction to the Private Replies function:
If your customers ever need to provide sensitive information, such as site URLs or account credentials, it is absolutely paramount that you give your customers a way to contact you privately. There are a variety of ways to do this, from personal emails to actual ticketing systems, such as Zendesk or Ticksy, but none of them are optimal if you are also using bbPress as your main support platform. Why? Simply because having multiple support areas to manage does nothing but convolute the process.
With seeing companies like WooThemes and StudioPress moving to those types of ticketing systems, I’m not sure they would agree with his statement. Regardless, I think he’s got a great setup going on and I’m happy he shared his insights.
So what do you think? Will you be using bbPress as a support forum or would you rather use a third party solution?