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Curtis McHale

Upgrade your client services with documentation

10 July 2013 by Curtis McHale

When I started building WordPress sites I actually thought my job was done once I handed off the site to the client; the code is written, it is theirs now. I suppose that worked: I was able to pay my bills, but didn’t see many of those clients again.

Then I started providing some documentation and training for clients. Yes, it was a bit of a pain, but curiously enough they kept coming back for more work, and not just more training work, also development work.

I firmly believe that upping my game by providing training and documentation is the reason clients started coming back. Expanding my level of service created a great way for me to earn more, both with my hourly rate and also by having more items to charge for.

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Filed Under: Business

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